How to remotely fix family computer woes (2024)

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We've all been there — whether it's a grandparent struggling with a new device or a parent confused by software updates. It’s frustrating when you want to help but can’t be there in person. While gathering around a kitchen table to troubleshoot is ideal, distance often gets in the way.

And let’s face it, trying to explain complex steps over the phone or video chat can be a challenge. So, what’s the solution? Remote assistance might just be the answer you’re looking for. Let’s explore how you can lend a helping hand from afar and get those tech troubles sorted out.

First, a word of caution. Having reported on outside scammers encouraging you to download and connect remotely to them, be very careful to use the following remote connection tips for those you already know and trust.

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How to remotely fix family computer woes (2)

It's possible to remotely access a family member's computer. (Kurt "CyberGuy" Knutsson)

How to set up remote access on Windows

1. Quick Assist

Quick Assist is a built-in remote access tool available on Windows 10 and 11.

  • To start, search forQuick Assist in the Start menu or find it in the Windows Accessories folder.
  • Open the app and choose"Help someone," thensign in with your Microsoft account (your friend or family member does not need one).
  • You'll receive asix-digit code that expires in 10 minutes.
  • Then, share this code with the person you're helping.
  • They should open Quick Assist andenter the code under the "Get help" section.
  • After theygrant permission, you'll be able to control their computer. You can even use the Remote Reboot option to restart their computer and maintain the connection.

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2. Windows Remote Assistance

For users on Windows 7, 8 or 10, you can use the olderRemote Assistance tool.

  • Have the person you’re assisting search for"Invite someone to connect to your PC" in Windows, or find it via Control Panel.
  • They need to send you an invitation file via email and share the generated password.
  • Alternatively, they can use Easy Connect if available, which only requires providing a password.

3. Remote Desktop Connection

Remote Desktop Connection allows you to fully control another PC.

  • First, enable the feature on the remote computer by navigating toSettings.
  • Then click System.
  • Next tap Remote Desktop.
  • Open theRemote Desktop Connection tool from the Start menu.
  • Then, enter theremote PC's name or IP address, and connect using the credentials provided.

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How to remotely fix family computer woes (3)

Quick Assist. (Microsoft)

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How to set up remote access on Mac

1. Screen share in messages

Mac users can use the Messages app for remote assistance. Both parties need to be signed in with their Apple ID and be using macOS.

  • Open Messages.
  • Start or select a conversation.
  • Click the"i" button.
  • Then click Share.
  • You can ask the other person to"Ask to share screen"with you, granting you control to help them with any issues.

2. SharePlay in FaceTime

For macOS Monterey or later, you can use SharePlay in FaceTime to share screens.

  • EnsureSharePlay is enabled in FaceTime's preferences.
  • Start aFaceTime call.
  • Have the other person clickFaceTime in the top menu.
  • Then selectScreen Shareand choose toshare the entire screen.
  • You canview but not control their screen.

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How to remotely fix family computer woes (4)

Screen sharing. (Apple)

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How to use FaceTime’s SharePlay in iOS 18 on iPhone or Mac

WithiOS 18, Apple has enhanced FaceTime’s SharePlay feature, making it easier than ever to help family members with their computer issues remotely. Here’s how you can use SharePlay to guide them through troubleshooting steps:

  • Start a FaceTime call: Begin by initiating a FaceTime call with the family member who needs assistance.
  • Activate SharePlay: Once the call is connected, tap theSharePlay button. This will give you several options, includingsharing your screen orrequesting access to the other person’s screen.
  • Share your screen: If you need to show them how to perform a task, select "Share My Screen." This will broadcast your screen to the other person, allowing them to follow along with your instructions.
  • Request screen access: If you need to see their screen to diagnose an issue, select "Ask to Share." The other person will need toapprove this request. Once approved, their screen will appear on your device.
  • Interactive tools: While viewing their screen, you can use thenew drawing tools to highlight areas or draw instructions directly on their screen. This can be incredibly helpful for pointing out specific buttons or menu options.
  • Control playback: If you’re watching a tutorial video together, you can control theplayback, and it will sync across both devices. This ensures you’re both on the same page.
  • End SharePlay: When you’re done, simply tap theSharePlay button again and choose to end the session.

Using these steps, you can effectively assist your family members with their computer issues, no matter where you are.

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How to use Google Meet for remote assistance on Android

Settings may vary depending on your Android phone’s manufacturer

  • Open theGoogle Meet app on your Android device.
  • ClickCreate a new meeting.
  • Tap Share
  • Then share the meeting link with the family member who needs assistance via atext oremail.
  • Both you and your family member should join the call using theprovided link.
  • Tap thethree-dot menu in the bottom right corner and select"Share screen." Choose thescreen or app you want to share. This allows the other person to see your screen and follow along with your instructions.
  • If you need to see their screen to diagnose an issue, ask them to share their screen using thesame steps. They will need to approve this request.
  • While viewing their screen, you can guide them verbally or use thechat feature to send instructions. Although Google Meet doesn’t have built-in drawing tools, you can use third-party apps likeGoogle Keep for annotations.
  • If you’re watching a tutorial video together, you cancontrol the playback on your device, and they can follow along on their screen.
  • When you’re done, simply tap the"Stop sharing" button and end the call.

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How to set up remote access for Chrome and other platforms

1. Chrome Remote Desktop

Chrome Remote Desktop is a versatile tool for cross-platform remote access. Both parties need to use Google Chrome and visit theChrome Remote Desktop site.

  • The person needing help should click"Share My Screen."
  • Download thenecessary app.
  • After installation, they generate a12-digit code, which you enter on your computer to gain control.
  • Thissetup makes future sessions easier to initiate.

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How to remotely fix family computer woes (5)

Chrome Remote Access. (Google)

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2. Remote access via video conferencing software

Many video conferencing apps, like Zoom and Microsoft Teams, offer screen sharing and remote control features.

  • In Zoom, request control by selecting "Request Remote Control"from theView Options menu during a call.
  • The meeting host can thengrant you control.
  • In Teams,click "Request control" during screen sharing, or give control by selecting"Give control"from the sharing toolbar.

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Kurt's key takeaways

We all run into computer trouble every so often, or we know someone who does. Instead of waiting until you're together in the same room — which may be a long time for some loved ones — utilize remote access capabilities to troubleshoot the problem from far away, no matter what device you have.

What challenges have you faced while helping someone with tech issues from a distance, and how did you overcome them? Let us know by writing us atCyberguy.com/Contact

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Kurt "CyberGuy" Knutsson is an award-winning tech journalist who has a deep love of technology, gear and gadgets that make life better with his contributions for Fox News & FOX Business beginning mornings on "FOX & Friends." Got a tech question? Get Kurt’s free CyberGuy Newsletter, share your voice, a story idea or comment at CyberGuy.com.

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